Partner Blog: Eimskip tries webinars when handling dangerous cargo

Eimskip´s Lagarfoss and Harpa the Reykjavik Concert hall.

Eimskip offers employees training through various courses and seminars, with most of them being classroom training. Recently we’ve been exploring the possibilities in offering online courses and webinars. We saw an opportunity in taking part in „Nordplus – Webinar Project“  with the following objectives in mind:

  • Create a template and guidelines for webinars
  • Understand and become familiar with the tools to increase interactivity and make webinars interesting
  • Understand, practice and become comfortable in the role of a webinar leader
  • Independently develop material and framework for webinars aimed at other target groups
  • Reach more customers/employees, especially those who do not have time or ability to participate in face-to-face meetings or seminars

We put together a team of people that were expected to be able to take advantage of the methodology and have webinar experience. Their role was to identify Eimskip’s needs in terms of webinars, share their experiences of conducting online training and propose courses (seminars) which could be utilized as a test course.

 Test course:

The course that was selected as a test course is IMDG (handling of dangerous cargo) training (education) for selected employees.

Participants:

Group of Eimskips employees located across the country, total of eight participants in six locations.

Setup:

We used Skype for Business. Participants were asked to sign in by using camera and a headset and to be active in discussions during the seminar.

We created a course site in Sharepoint where the material was made available for participants along with assignments after each class.

The course was set up by four 40 minutes classes over a period of four weeks.

Our experience:

In the beginning we experienced some difficulties as the teacher wasn’t familiar with the system we used (Skype for Business), there is another approach to teach trough webinars compared to face to face so it was a constant learning curve, many of the participants hadn’t used the method before so they were unfamiliar with the system and therefore experienced some technical difficulties, some didn’t have the equipment necessary for example a camera. Sometimes there was echo in the sound, especially when participant weren’t using headsets so they were asked to have their speakers on mute when they weren’t talking. These are all things that are easy to fix and we can learn from and improve.

On the positive site this method saves time and money and as soon as all participants are more familiar with both the equipment and method we expect it to be very effective.

Conclusion:

This method opens many possibilities in education but isn’t always suitable.

The project is ongoing and will end on the 28th of October. Participants will be asked to give their feedback in the end that we will use to learn from and improve.

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